Privacy & Security

Kritiya Privacy Policy — How Your Data Is Stored and Used

Your personal information is extremely important to us. kritiya never sells your data to third parties. This page explains everything clearly and in plain terms.

Last updated: January 2026
Our Commitment
Your data is never sold to third parties.
All data is protected with SSL encryption.
You can submit a request to have your own data deleted.
The purpose of data collection is always communicated clearly.
You will be notified by email of any changes in advance.
SSL EncryptionMaximum Security
No Data SalesNo Third Parties
Right to ErasureAvailable at any time
Notice of ChangesNotified in Advance

01Introduction & Overview

This Privacy Policy is issued on behalf of the organization operating the kritiya.net platform. By using any kritiya service, you are considered to have accepted this policy.

We believe privacy is a fundamental right. That's why kritiya takes the utmost care at every step — collecting, using, and protecting your data. This document explains everything in plain, simple language with no complex legal jargon.

Please note: This policy applies solely to kritiya.net and its official app. kritiya has no control over third-party websites.

02What Information We Collect

Kritiya collects different types of information in different situations. A detailed breakdown is provided below:

Collected at Registration:

  • Full name (as it appears on your national ID)
  • Mobile number & email address
  • Date of birth (for age verification)
  • Password (stored encrypted and unreadable by anyone)

During KYC verification:

  • National ID or passport photo
  • Selfie or photo (for identity verification)
  • Proof of address (if required)

Automatically collected information:

  • IP address and device type
  • Browser information & operating system
  • Platform activity logs (betting history, login timestamps, etc.)
  • Cookies & Session Data
Data Type When Collected Mandatory?
Name & mobile numberUpon registrationYes
EmailUpon registrationYes
NID / PassportFor KYC VerificationYes, for withdrawals
IP & DeviceOn every visitAutomatic
Betting HistoryPlay timeAutomatic

03Why We Collect Information & How We Use It

Kritiya uses your data only for specific, defined purposes — information collected for one purpose is used solely for that purpose.

  • Account management: To identify you and keep your account secure.
  • Payment Processing: To confirm deposits and withdrawals.
  • Fraud prevention: To detect suspicious activity.
  • Legal Obligations: To meet regulatory requirements.
  • Service improvement: To analyze which features are most used.
  • Contact: To send important updates or promotional offers.
About advertising: You can opt out of promotional emails at any time by contacting Support. However, essential account-related messages cannot be disabled.

04How Your Data Is Kept Secure

Kritiya uses multiple layers of security to protect your data. If one layer is compromised, the others remain active.

  • SSL/TLS Encryption: All data exchanged between your browser and our servers is encrypted.
  • Password Hashing: Your password is never stored in plain text — it is hashed using the bcrypt algorithm.
  • Two-Factor Authentication (2FA): Extra account security through mobile OTP verification.
  • Firewall & IDS: Measures in place at the server level to block unauthorized access.
  • Regular Security Audits: Regular system audits conducted by external security experts.
  • Data backup: Encrypted backups stored in secure locations.

05Sharing Data with Third Parties

Kritiya never sells your personal data. However, in a limited number of situations, certain information may be shared with third parties:

  • Payment Gateway: bKash, Nagad, Rocket — required transaction details are shared to process payments.
  • KYC Provider: Document verification providers for identity verification services.
  • Law enforcement authorities: Mandatory disclosure of information in response to legal orders or investigations.
  • Game Provider: Limited session data required to run casino games.

In each of these cases, only the minimum necessary information is shared. All third parties involved are held to the same strict privacy standards as kritiya.

To be clear: kritiya never sells or freely distributes your data to advertising companies or data brokers.

06Cookies & Tracking

Kritiya uses cookies on its website. Cookies are small files stored in your browser that help make your visit smoother and more convenient.

Types of Cookies:

  • Essential cookies: Required to maintain login sessions and keep the website running properly. These cannot be disabled.
  • Analytics Cookies: Used to understand how many visitors are accessing which pages. You can disable these.
  • Preference Cookies: To remember your language and settings. If disabled, you will need to reconfigure these on every visit.

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features to not work properly.

07Your Data Rights

Kritiya believes every member should have full control over their own data. You have the following rights:

  • Right to Know: Contact support if you'd like to know what data we hold about you.
  • Right to Rectification: If any of your information is incorrect, you can request a correction.
  • Right to Erasure: If you wish to close your account, you may request that your data be deleted (excluding information we are legally required to retain).
  • Right to Portability: A copy of your data will be provided upon request.
  • Right to Object: You may object to your data being used for any specific purpose.
How to submit a request: Email us at support@kritiya.net or reach out via live chat. We'll respond within 7 business days.

08How Long Your Data Is Retained

Kritiya does not retain your data longer than necessary. Your information is kept for as long as your account remains active. Once your account is closed:

  • Transaction & financial records: 5 years (as required by law)
  • KYC documents: 2 years after account closure
  • Betting history: 1 year after account closure
  • Support Chat Logs: 6 months
  • Cookies & Session Data: Deleted immediately

09When this policy changes

Kritiya may update this Privacy Policy when necessary. For any significant changes:

  • Advance notice will be sent to your registered email.
  • Push notifications will be sent via the app.
  • The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the service after notice of changes will be treated as acceptance of the updated policy. If you disagree, you may close your account.

10Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

  • Email: privacy@kritiya.net
  • Support email: support@kritiya.net
  • Live Chat: 24/7 via website or app

Privacy-related requests are typically responded to within 7 business days.

This Privacy Policy was last updated January 2026 has been updated.

Kritiya's commitment to protecting your data

Six reasons why your data is completely safe with kritiya.

End-to-End Encryption

Every piece of data between your device and kritiya's servers is encrypted with AES-256 and TLS 1.3. No one can intercept it in transit.

Strict KYC Process

Identity verification takes a little time, but it protects your account from unauthorized use by others.

Your data is never sold

Selling user data has no place in kritiya's business model. Your name, number, or browsing behavior is never shared with any advertising company.

Regular security audits

Independent cybersecurity experts regularly audit kritiya's systems. Any vulnerabilities identified are addressed immediately.

No Unnecessary Data

Kritiya only collects the information that is genuinely necessary to provide its services. No unnecessary personal data is requested.

Deletion Option

Upon account closure, all data beyond legal retention requirements will be permanently deleted within the defined timeframe.

Your Data Journey

The complete process of how your data is handled, from registration onwards.

1
Data Submission

You provide information at the time of registration or KYC.

2
Encryption

Your data is encrypted instantly before being transmitted to our servers.

3
Secure Storage

Stored on firewall-protected servers with encrypted databases.

4
Limited Access

Only authorized personnel can access data on a need-to-know basis.

5
Deletion upon expiry

Data is permanently deleted once its designated retention period has ended.

Your Data Rights

Your rights over your data at kritiya.

Right to Access

You can find out what data we hold about you.

Right to Rectification

You may submit a request to correct any inaccurate information.

Right to Erasure

You may request deletion of your data upon account closure.

Right to a Copy

A copy of your data will be provided upon request.

Right to Object

You can opt out of certain uses of your data.

Right to Restriction

You may request that a specific processing activity be restricted.

Why your data is safe — in detail

Signing up for an online service means placing a degree of trust in that platform. kritiya takes that trust seriously. Your name, mobile number, address, and ID details are not just records in a database — they are part of your identity.

Kritiya collects information for two main reasons: to verify your identity and protect your account from unauthorized use, and to process payments and meet legal obligations. Outside of these purposes, kritiya does not collect any additional information.

A common question we hear is — does kritiya share my betting history with anyone? The answer is no. Your betting history, win/loss records, and deposit amounts are entirely private. This information is never shared with any third party without a legal order.

Cookies are a common concern for many users. kritiya uses cookies primarily to maintain your session and keep the website running smoothly. We do not use advertising tracking cookies. You can clear any non-essential cookies at any time through your browser settings.

A word on password security: kritiya never stores your password in plain text. It is hashed using the bcrypt algorithm, which means no kritiya employee can ever see your password. If anyone claims to be asking for your password on behalf of kritiya, it is a scam.

In the event of a data breach, kritiya will notify all affected members within 72 hours, as required by law. To date, no data breach has ever occurred at kritiya — but this commitment remains firmly in place.

Above all, the defining feature of kritiya's Privacy Policy is that it's written in plain language — no legal background required to understand it. If anything is unclear, reach out to support and you'll get a straightforward answer.

Frequently Asked Questions

Answers to two security questions related to account usage.

kritiya is built primarily for Bangladeshi users, so the default language is Bangla. The app and website currently support both Bangla and English. To switch languages, look for a language icon or "Language" option at the top of the app or in the Settings menu — select your preferred language from there. Changes take effect immediately and are remembered in future sessions. Note that customer support is always available in Bangla, regardless of the language you have selected.

Don't worry — this is a very common issue and the fix is straightforward. On the login page, click the "Forgot Password" link. Enter your registered mobile number or email address. You will receive an OTP on your phone — enter it within the allotted time (usually 5 minutes). Once verified, you will be prompted to create a new password. Your new password should be at least 8 characters long and ideally include a mix of letters and numbers. If you don't receive the OTP, check your spam folder or wait a few minutes and try again. If the problem persists, contact support — they will verify your identity and help you reset your password.

Your data is safe — join kritiya

Kritiya takes your privacy seriously. Sign up with confidence and enjoy the best betting experience in Bangladesh.

Data Is Never Sold SSL Encryption 24/7 Bangla Support
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