Kritiya FAQ — Frequently Asked Questions & Detailed Answers

Deposits via bKash, Nagad, or Rocket on kritiya typically reflect in your balance within 30 seconds to 3 minutes. Bank transfers may take a little longer — up to 15 minutes.

If money was deducted from your mobile account but not credited to your kritiya balance, follow these steps:

• First, wait 5–10 minutes — network delays can sometimes cause a slight lag.
• Note down the Transaction ID (TrxID) from your payment app.
• Contact kritiya Live Chat or Support with the TrxID, payment method, and amount.
• The support team typically resolves issues and credits your balance within 30 minutes.

Important: don't send the same deposit twice. Just contact support with your TrxID and it will be sorted out.

No, it is strictly prohibited. Under kritiya's rules and Terms & Conditions Users under the age of 18 are strictly prohibited from creating an account or using the platform in any capacity. This policy aligns with global responsible gaming guidelines.

Your date of birth is required at registration and will be verified. For withdrawals or large transactions, you'll need to verify your identity through KYC (Know Your Customer) using your NID or passport. If false information is provided at registration and later discovered, the account will be permanently closed and the balance forfeited. Also applicable to 18+ users Responsible Gaming You are advised to follow the guidelines.

Absolutely. The kritiya website is fully optimized for mobile browsers. Simply open kritiya.net in Chrome, Firefox, or Samsung Internet and it will automatically load the mobile version. You can log in, make deposits, place bets, and play Live Casino — all from your browser.

However, there are a few differences compared to the app:

• Push notifications are available on the app but not in the browser.
• Fingerprint login is supported on the app but not available on the browser.
• Loading is slightly faster on the app.

If you'd rather not download the app or want to save storage space, you can enjoy the full experience right in your browser. App page where you'll also find the download link.

Joining kritiya tournaments and leaderboard events is straightforward. Here's how it works:

• How to Join: Sports Events Visit the page to view active tournaments and click the "Join" button. Some tournaments require a minimum bet amount to participate.
• Earning Points: You earn points by placing bets on specific games or matches. More bets and more wins mean more points — and a higher spot on the leaderboard.
• Reward Distribution: Top-ranked players receive prizes at the end of each tournament. Rewards are typically awarded as bonus credits, cash, or free bets, and are credited to your account within 24 hours of the tournament ending.
• Special Conditions: Each tournament has its own terms — including start and end dates, eligible games, and minimum bet requirements. Full details are available on the event page.

Minimum deposit amount at kritiya ৳300. This limit applies across bKash, Nagad, and Rocket. Maximum deposit limits may vary by payment method — for details Payment page.

A few things to know:

• A minimum first deposit of ৳300 is required to receive the welcome bonus.
• VIP members have access to higher maximum deposit limits.
• The minimum amount for bank transfers may vary — please contact support for details.
• Multiple deposits can be made in a single day, with the minimum limit applying to each transaction individually.

Most app launch or freezing issues are easy to resolve. Follow these steps one by one:

• Step One: Force close the app (remove it from recent apps) and reopen it.
• Step Two: Check your mobile internet connection. Try switching between Wi-Fi and mobile data to see if that helps.
• Step Three (Update): App page to check whether you have the latest version installed. If not, download and install the update.
• Step Four: Clear the app cache: Settings → Apps → Kritiya → Storage → Clear Cache.
• Step Five: If none of the above steps work, uninstall the app and reinstall it — your account details will be saved.

If the issue persists, you can play by opening kritiya.net in your mobile browser. For ongoing problems, contact support.